OnlineAdmin

No. We’re an independent support service. NI numbers and decisions are handled by HMRC; DBS certificates are issued by the Disclosure and Barring Service; official property documents are supplied by HM Land Registry (England & Wales). We provide application guidance, submission support where applicable, and document retrieval services.

We help with three main NI services:

• New NI Application – guided steps to submit your application correctly.
• Written Confirmation – assistance to request an official letter confirming your NI number.
• Plastic NI Card – a durable wallet card printed with your NI number (not an ID or government-issued document).

We also provide guidance for change-of-details requests when applicable.

Timeframes depend on the issuing authority’s workload and your circumstances. We can’t guarantee exact dates, but we help you submit correctly, respond to requests promptly, and keep you informed by email/SMS/WhatsApp. You can start work before your NI number arrives if you have the right to work—just give it to your employer once received.

Typically: passport/ID, proof of right to work (e.g., visa/BRP), and a UK address for correspondence. We’ll confirm your exact checklist during onboarding and flag anything else that may be required by the issuing authority.

No. It’s a convenient wallet card showing your NI number for quick reference. It’s not a government-issued ID, and it doesn’t replace right-to-work checks or official letters. It’s popular because employers often ask for your NI number during onboarding.

• Basic DBS – shows unspent convictions; suitable for many roles.
• Standard DBS – for eligible roles; shows spent/unspent convictions, cautions, reprimands, warnings.
• Enhanced DBS – for roles involving children/vulnerable adults; may include barred lists where eligible.

We guide eligibility, documentation, ID checks, and the application process. Certificates are issued by DBS.

We confirm acceptable ID for your route (e.g., passport, BRP, proof of address). You’ll receive a checklist and, where needed, video or in-person ID verification steps via our partner processes. We’ll notify you if additional evidence is required to keep your application moving quickly.

It varies by level and police force workloads. Basic checks are often faster; Standard/Enhanced can take longer due to multiple stage searches. We can’t expedite decisions, but we submit cleanly, monitor progress, and keep you updated until your certificate is issued by DBS.

• Title Register – current ownership, charges/mortgages, restrictions, tenure.
• Title Plan – official boundary map (property edged in red).
• Filed Deeds – Transfers (e.g., TR1), Charges, Leases, and other documents if held on file.

Documents are supplied as official copies by HM Land Registry (England & Wales). We retrieve and deliver them securely to you, usually as PDFs by email.

Our standard service covers England & Wales (HM Land Registry). Scotland and Northern Ireland are administered separately; contact us and we’ll advise options or refer you to the appropriate service where possible.

Not all historic documents are digitally held. If a requested document isn’t available, we’ll advise alternatives (e.g., manual retrieval if possible) or process a partial/appropriate refund per our policy when nothing can be supplied.

We use secure forms, encrypted storage in transit/at rest where applicable, role-based access, and GDPR-aligned practices. We only collect data needed to deliver your chosen service and retain it for the minimum period required by law and our obligations. You can request access, correction, or deletion in line with our Privacy Policy.

Our fees cover guidance, submission support where applicable, tracking/updates, and secure delivery of outcomes or documents. Some services include third-party or government fees (e.g., DBS or Land Registry copy fees). Your checkout page will show a clear breakdown before payment.

No. Decisions and timeframes are set by the relevant authority (HMRC, DBS, HM Land Registry). Our role is to reduce errors, submit correctly, and keep you informed, but we cannot influence outcomes or guaranteed dates. We’ll proactively notify you of any requests for more information to avoid delays.

Choose your service on our website, complete the short form, and make payment on our secure checkout. You’ll receive a confirmation email with your reference number and next steps. If anything’s missing, we’ll contact you by email/SMS/WhatsApp to keep things moving.

We send updates by email and, if you opt in, SMS/WhatsApp. Land Registry documents are usually delivered as PDF attachments or secure links. For NI/DBS services, we’ll notify you of progress and outcomes, and provide guidance on any next actions needed.

If we haven’t started processing, you can usually request a cancellation and refund. Once submission/retrieval has begun or third-party fees have been incurred, refunds may be partial or unavailable. If a Land Registry document is not held/available, we’ll advise alternatives or issue a partial/appropriate refund per policy. For full details, see our Terms & Refunds page.

Phone: +44 333 335 7098
Email: info@onlineadministration.co.uk
WhatsApp: Available after you submit your reference number.
Our team is available 7 days a week.

We provide application guidance and document retrieval. We do not issue NI numbers, DBS certificates, or create/alter Land Registry records. Official decisions and documents are provided by the relevant authorities. We’ll help you navigate the process efficiently and keep you informed at every step.